Our CleanBamboo® PLNTwool™ rugs are a testament to artisanal skill, with each one meticulously handwoven in Peru. No two rugs are exactly alike. The subtle, organic variations in texture and pattern are not only intentional but celebrate the human to
The nuances you might observe—be it in the weave, color, or texture—are a direct result of the individual handweaving process. These are not imperfections, but rather authentic markers of genuine craftsmanship, adding to the unique character and stor
Each of our exquisite CleanBamboo® PLNTwool™ rugs is brought to life by talented artisans in the heart of Peru, allowing us to uphold a tradition of exceptional textile craftsmanship while ensuring that every rug embodies the rich heritage and skill
Each of our rugs is individually handmade by skilled artisans. Because of this artisanal process, a size variation of up to 3% is possible. We expect minor variations in size with handmade rugs, and we do not consider them faults or defects. Instead,
We kindly ask that you consider a size variation of up to 3% as an intrinsic part of the artisanal craftsmanship that brings each rug to life. This slight difference is not eligible for claims or returns, so we recommend measuring your space with thi
When choosing a rug, allow for a small margin of difference—up to 3%—in the final measurements. If your space requires a precise fit, kindly consider this natural variation and, if needed, select a slightly larger size for added flexibility.
Our rugs are meticulously handcrafted by skilled artisans using natural fibers, which can result in subtle color variations that are inherent to this artisanal process. These gentle nuances enrich the rug’s distinct character, ensuring that each piec
Absolutely, this is quite common and perfectly natural. The appearance of colors can vary depending on lighting conditions, the surrounding décor, and even the screen settings on your device. These slight variations are not imperfections but rather a
To highlight your rug’s unique hues, we recommend placing it in a well-lit space where natural light can gently illuminate the fibers, revealing their depth and subtle variations. Complementing the rug with furnishings and décor in harmonious tones w
Natural fading can occur with prolonged exposure to direct sunlight, especially in darker shades like Forest. This gentle fading is a natural part of the aging process of the fibers. Fading primarily impacts appearance, not the rug’s quality or durab
With darker rugs, some gentle color transfer onto lighter surfaces may occasionally occur, which is a natural characteristic of our artisanal rugs. While this subtle transfer reflects the authenticity and richness of the fibers, it can be minimized t
Because each rug is handwoven by skilled artisans, slight variations in weave thickness, line definition, or patterning are naturally expected to occur. The variations create a rich texture and depth, enhancing the visual appeal and character of the
Because we use natural fibers and handweave each rug, subtle shifts in color tone naturally occur. These gentle variations are a beautiful signature of artisanal craftsmanship, adding depth and character to every rug. They are not defects. These nuan
Over time, natural fibers may develop a gentle patina or evolve slightly in tone, which adds to the rug’s story and charm. Proper care will help maintain its hue throughout its life. These subtle shifts in shade are natural, enhancing the unique char
Shedding is a natural part of owning a new rug made from natural fibers. During the initial period, loose fibers work their way out as the rug settles into your home, a process that is especially common with handwoven or wool rugs and reflects the au
Pilling can happen naturally over time due to regular use, moving furniture, or vacuuming. These small fiber balls are a regular part of the weaving process and reflect the natural texture of the materials. Pilling is a common occurrence in high-qual
While it’s challenging to prevent pilling entirely due to the natural fibers and handwoven construction, regular gentle maintenance and mindful use—such as avoiding dragging heavy furniture—can minimize its occurrence. Small popped-up fibers can be g
For our rugs measuring 3x5 feet, we charge a flat shipping fee of $25. For all other sizes, the shipping cost is $100. This pricing reflects the care and secure packaging required to ensure your rug arrives in pristine condition. We strive to provide
Currently, we ship exclusively to the 48 contiguous states within the United States. Unfortunately, we are unable to ship rugs to Alaska, Hawaii, or international destinations. This measure supports our commitment to maintaining premium standards of
To begin the return process for your Luxe CleanBamboo® PLNTwool™ rug, please send an email to [email protected] with the subject line “Rug Return.” Please include your order number in the message to help us assist you promptly and efficiently, ensuri
We kindly inform you that original shipping charges are non-refundable. This policy enables us to uphold the exceptional level of care and service necessary to ensure your rug is delivered safely and securely to your doorstep. We encourage you to tak
To qualify for a return, rugs must be returned in their original and unused condition. While you are welcome to unroll the rug to inspect it carefully, we kindly ask that you ensure it shows no signs of wear, use, or alteration. Rugs displaying any e
Yes, all rug returns are subject to a $50 restocking fee. This fee supports the meticulous inspection, careful repackaging, and attentive handling required to maintain the exceptional quality and pristine condition of each rug. We appreciate your und
At this time, we do not offer direct exchanges. However, you are invited to return any eligible rug and place a new order for your preferred color or size. This approach allows us to dedicate the careful attention and exceptional quality service each
We sincerely apologize if your rug arrives with any damage or defects. Kindly reach out to us within 7 days of delivery by emailing [email protected] with the subject line “Rug Damage.” To help us swiftly address your concern, please include your ord
While we do not offer a formal warranty, we craft each rug with exceptional care and attention to detail. Our commitment is to ensure your rug arrives in impeccable condition. In the event of a defective product, we encourage you to connect with us a
Our rugs are offered without a rug pad, allowing you the flexibility to select a high-quality pad that best suits your specific flooring and lifestyle needs. We highly recommend choosing a premium rug pad to enhance comfort underfoot, safeguard your