Our CleanBamboo® PLNTwool™ rugs are a testament to artisanal skill, with each one meticulously handwoven in Peru. No two rugs are exactly alike. The subtle, organic variations in texture and pattern are not only intentional but celebrate the human to
The nuances you might observe—be it in the weave, color, or texture—are a direct result of the individual handweaving process. These are not imperfections, but rather authentic markers of genuine craftsmanship, adding to the unique character and stor
Each of our exquisite CleanBamboo® PLNTwool™ rugs is brought to life by talented artisans in the heart of Peru, allowing us to uphold a tradition of exceptional textile craftsmanship while ensuring that every rug embodies the rich heritage and skill
Each of our rugs is individually handmade by skilled artisans. Because of this artisanal process, a size variation of up to 3% is possible. We expect minor variations in size with handmade rugs, and we do not consider them faults or defects. Instead,
Size variations of up to 3% are part of the artisanal process and are not eligible for claims. We recommend measuring your space with this small tolerance in mind to ensure the perfect fit. Note that slight variations do not impact the rug’s performa
When choosing a rug, allow for a small margin of difference—up to 3%—in the final measurements. If your space requires a precise fit, consider this natural variation and, if needed, select a slightly larger size for added flexibility.
Artisans craft our rugs from natural fibers, featuring subtle color variations that are a natural part of this artisanal process. These gentle differences enhance the rug’s unique character, making each piece truly one-of-a-kind.
Yes, it is common. Lighting conditions and surrounding décor can influence how colors appear. These color variations are not defects. The nuances in color reflect the natural materials and handcrafted nature of our rugs. They are a signature of quali
To highlight your rug’s unique hues, consider placing it in a well-lit area with complementary furnishings. Natural light often brings out the depth and subtlety of the fibers beautifully.
Yes, natural fading can occur with prolonged exposure to direct sunlight, especially in darker shades like Forest. This gentle fading is a natural part of the aging process of the fibers. Fading primarily impacts appearance, not the rug’s quality or
Some color transfer may occur onto lighter surfaces, particularly with darker rugs. It's a natural characteristic of the materials and can be minimized by careful placement and routine maintenance.
Fading is a natural, irreversible process. However, by following our care recommendations, you can slow its progression and keep your rug looking its best for as long as possible.
Because each rug is handwoven by skilled artisans, slight variations in weave thickness, line definition, or patterning are naturally expected to occur. The variations create a rich texture and depth, enhancing the visual appeal and character of the
Because we use natural fibers and handweave each rug, subtle shifts in color tone naturally occur. These gentle variations are a beautiful signature of artisanal craftsmanship, adding depth and character to every rug. They are not defects. These nuan
Yes, lighting and surrounding décor can influence how the tones appear. The subtle shifts in tone create a layered, textured look that enriches the rug’s visual appeal. This complexity is part of what makes handwoven rugs so special and elegant. We e
Over time, natural fibers may develop a gentle patina or evolve slightly in tone, which adds to the rug’s story and charm. Proper care will help maintain its beauty throughout its life.
Yes, shedding is a natural part of owning a new rug made from natural fibers. During the initial period, loose fibers work their way out as the rug settles into your home, a process that is especially common with handwoven or wool rugs and reflects t
Most rugs experience the most noticeable shedding during the first one to three months after installation. With regular care, shedding typically decreases significantly within six months, although some light shedding may persist in high-traffic areas
Regular vacuuming with a high-quality vacuum cleaner helps remove loose fibers and encourages the rug to settle faster. It’s best to avoid vacuums with beater bars on delicate rugs, and consider using a rug pad to reduce friction.
Some loose fibers may appear on the floor or in your vacuum, which is normal during the shedding phase. Regular cleaning and careful placement can minimize any inconvenience.
Frequent gentle vacuuming, rotating the rug regularly, and avoiding excessive moisture or direct sunlight can help your rug settle faster and reduce shedding.
Pilling can happen naturally over time due to regular use, moving furniture, or vacuuming. These small fiber balls are a regular part of the weaving process and reflect the natural texture of the materials. Pilling is a common occurrence in high-qual
Small popped-up fibers can be gently trimmed with scissors or carefully worked back into the rug using your fingers or a soft brush. Doing so helps maintain the rug’s smooth surface without damaging the weave.
While it’s challenging to prevent pilling entirely due to the natural fibers and handwoven construction, regular gentle maintenance and mindful use—such as avoiding dragging heavy furniture—can minimize its occurrence.
For our rugs measuring 3x5 feet, we charge a flat shipping fee of $25. For all other sizes, the shipping cost is $100. This pricing reflects the care and secure packaging required to ensure your rug arrives in pristine condition. We strive to provide
Currently, we ship exclusively to the 48 contiguous states within the United States. Unfortunately, we are unable to ship rugs to Alaska, Hawaii, or international destinations. This measure supports our commitment to maintaining premium standards of
To be eligible for a return, rugs must be in their original, unused condition. While you may unroll the rug to inspect it, please ensure it shows no signs of wear or use. Rugs that display any evidence of use may not qualify for a refund or store cre
Yes, all rug returns incur a $50 restocking fee. This fee helps cover the careful inspection, repackaging, and handling required to ensure each rug maintains its exceptional quality. We appreciate your understanding as we strive to provide a seamless
No, original shipping charges are non-refundable. This policy helps us maintain the high level of service and care required to deliver your rug safely and securely. We encourage you to consider this when making your purchase, and we are always here t
Currently, we do not offer direct exchanges. However, you are welcome to return your eligible rug and place a new order for your preferred color or size. This process ensures that each transaction receives the careful attention and quality service ou
To begin the return process for your Luxe CleanBamboo® PLNTwool™ rug, please send an email to [email protected] with the subject line “Rug Return.” Please include your order number in the message to help us assist you promptly and efficiently, ensuri
We’re truly sorry to hear that your rug arrived with damage. Please email us at [email protected] within 7 days of delivery with the subject line “Rug Damage.” Please include your order number and provide clear photos of the damage so we can assess t
While we do not offer a formal warranty, we craft each rug with exceptional care and attention to detail. Our commitment is to ensure your rug arrives in impeccable condition. In the event of a defective product, we encourage you to connect with us a
No, our rugs are sold without a rug pad. We recommend selecting a high-quality rug pad separately to enhance comfort, protect your flooring, and extend the life of your rug. A well-chosen pad also helps maintain the rug’s luxurious appearance and ens