ettitude.com

ettitude Support

Find the answers to all your frequently asked questions about your new CleanBamboo™ bedding, bath and sleep essentials and get in touch with the ettitude team.

ettitude Contact & FAQ

We offer free carbon neutral shipping on orders over $100. Orders are dispatched within 1-3 business days of placing your order. 

Standard shipping: Our current delivery time to U.S. metro areas is 4-10 business days. Alaska and Hawaii shipping time frame typically ranges from 1-3 weeks.

Expedited shipping: Expedited shipping will be fulfilled and dispatched on the same business day if placed before 1pm MST, excluding weekends and public holidays. Expedited shipping arrives within 3-6 business days. We recommend standard shipping whenever possible for the least environmental impact. 

What is your shipping policy?

We're sorry to hear you received damaged goods. We take extreme care in ensuring our goods are of the highest quality. If you experience an issue or error, we want to make it right.

Please respond to this ticket with the below information: 

- Photo(s) of the potential fault for our production team to take a look.
- The batch number of the item you're emailing in about. It would be 4 digits on the tag next to the barcode. It is also on the inside tag.  For example, "C0120."

Please allow 48-72 business hours for one of our team members to get back to you! Our normal business hours are Monday - Friday 10 AM - 5 PM PST, just in case we missed you.

My Product is Damaged

Our size guide can be found here. Hope this helps! 

If you need further assistance, please feel free to leave us a message and we'll get back to you as soon as possible!

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