ettitude Support logo
ettitude Support logo

All articles

Orders

Articles

What if I need to change my order?

If you need to update your shipping address or cancel an order please email your name and order number to [email protected] and we would be happy to do what we can. We cannot guarantee any change requests as our warehouse team does what they can to s

I forgot to add my code on the order, can I add it?

Email your order number and the code you were provided to [email protected] and we would be happy to add valid codes to recently placed orders.

What if the item I am looking for is out of stock?

Not to worry! We’ll let you know when it’s available.  Sign up for restock notifications on the product page to get an email notification when your desired product is back in stock. You’ll be the first to know when it’s available to ship. We also all

What payment options are available?

We accept major credit and debit cards. We also accept payments via PayPal, Klarna, Shop Pay, Apple Pay, Google Pay, Stripe & Amazon Pay.

My order never arrived, what do I do?

Typically, postal carriers are best suited to support delivery issues. Where needed, our team is also here to help. You can contact us at [email protected]. Please note that as a company policy we are only able to replace or provide store credit for

Do you offer gift cards?

Yes, digital gift cards can be purchased here. Please note: Only one gift card can be purchased per order and is excluded from discounts and promotions.

How does Klarna & Shop Pay installments work?

We offer Klarna & Shop Pay Installments as a payment option for our US customers, so you can enjoy now and pay later through four interest-free installments. Klarna & Shop Pay split your purchase into equal payments, charged to your credit or debit c