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ettitude Care International

While postal carriers are usually the first and most effective point of contact for delivery concerns, please know that our dedicated support team is here to assist you every step of the way. If your order has not arrived, please get in touch with us at&#xA0;<a target="_blank" href="https://www.perplexity.ai/search/please-come-up-with-10-fresh-f-Q1WF8F9hRVOojkxN4kHMhg">care@ettitude.com</a>&#xA0;so we can promptly investigate the matter.In accordance with&#xA0;our company policy, we are pleased to offer either a replacement or store credit for orders that fail to reach their destination.&#xA0;However, please&#xA0;understand&#xA0;that we&#xA0;are unable to&#xA0;provide refunds in cases of lost or stolen packages.&#xA0;Your satisfaction is paramount, and we&#xA0;are committed&#xA0;to&#xA0;do&#xA0;everything possible to resolve the issue with care and attention.

While postal carriers are usually the first and most effective point of contact for delivery concerns, please know that our dedicated support team is here to assist you every step of the way. If your order has not arrived, please get in touch with us

My order never arrived. What should I do?

Orders

How can I modify my order, update my shipping address, or request a cancellation?

I wasn't able to add my discount code to my order. Can I still apply it?

What happens if the item I want is out of stock?

What payment options are available?

Can I purchase gift cards?

How does Afterpay work?

How does Shop Pay work?

I ordered a sheet set, and an item is missing. What should I do?

Do you charge sales tax?

Where do you ship?

When will my order arrive?

How much does shipping cost?

How can I track my order?

What is carbon-neutral shipping?

Do you ship to military bases (APO/DPO/FPO)?

Shipping

What is your return policy?

What if my item is faulty, damaged, or incorrectly delivered?

How do I initiate a return?

What is the 60-Night Sleep Trial?

Can I return an international order under the 60-Night Sleep Trial?

What is your policy for final sale items?

What if my order has minor issues (e.g., slight stain, missing button, etc.)?

I received an ettitude item as a gift, but would like a different one. Can you assist me?

I made a mistake and ordered the wrong size. Can it be exchanged?

My order is within the return window, but your return portal rejected my request. What should I do?

Is there a way you could fast-track my return request?

Is your returns window extended during the holiday season?

When will my exchange order be sent to me?

Returns and Exchanges

What’s the difference between ettitude bamboo bed sheets and other brands?

Which ettitude fabric is right for me?

What’s the difference between your Sateen, Sateen+, and Twill products?

I’ve noticed some color variation. Why is that?

What is the thread count of your sheets?

What is the difference between your Bamboo Comforter and Down Alternative Comforter?

Does your bedding fade?

How deep are your fitted sheets?

How do I mix and match colors within a set?

Will my bedding change its texture over time?

Do you offer any sheet sets for a Split King bed?

Do you have any cooling sheets?

Do you use a zipper or buttons for your duvet cover?

I have a mattress topper. Will your fitted sheets still fit my bed?

What’s included in your sheet set?

How are your comforters attached to your duvet covers?

Do you have care instructions for the Woven Throw Blanket?

What’s the difference between Luxe Bamboo and Signature Bamboo?

Bedding

Do waffle towels shrink?

What’s the difference between waffle and bouclé?

Do you have any tips for avoiding towel discoloration?

Why are ettitude waffle towels better than towels made from cotton and microfiber?

Why are ettitude CleanBamboo® Waffle Towels great for textured hair?

Why are ettitude towels best for skin?

Bath

Can your Eye Mask be frozen?

Accessories

What are the measurements of your fitted sheet?

What are the measurements of your flat sheet?

What are the measurements of your pillowcase?

What are the measurements of your duvet?

What are the measurements of your fitted sheet and hooded towel for babies?

What are the measurements of your eye pillow?

What are the measurements of your woven throw blanket?

What are the measurements of your waffle throw blanket?

What are the measurements of your face towel?

What are the measurements of your hand towel?

What are the measurements of your bath towel?

What are the measurements of your hair towel?

What are the measurements of your pillow protector?

What are the measurements of your mattress protector?

What are the measurements of your duvet cover?

What are the measurements of your quilted coverlet?

What are the measurements of your bath sheet?

What are the measurements of your bathrobe (unisex)?

What are the measurements of your dish towel?

What are the measurements of your rug?

Size Guide

Are ettitude’s products ethically made?

What are ettitude’s certifications?

Can you tell me about your packaging?

Are your dyes safe and eco-friendly?

Now that I’ve bought ettitude sheets, what can I do with my old sheets?

Where does your bamboo come from?

How much water do ettitude products really save?

Do you use bleach to whiten your sheets?

What is B Corp, and why should I care?

What exactly does "closed-loop" production mean for ettitude's bamboo fabric?

Is CleanBamboo® lyocell truly eco-friendly compared to traditional bamboo viscose?

Does ensuring fabric softness compromise sustainability at ettitude?

Sustainability

How does ettitude help you sleep better?

Who are ettitude products good for?

How does ettitude's bamboo bedding truly regulate temperature for hot sleepers?

Can ettitude's bamboo bedding help improve overall sleep efficiency and next-day alertness?

Does ettitude’s bamboo lyocell bedding naturally resist bacteria and odors?

Wellness & Health Benefits

How does the welcome discount code work?

What are your promo terms and conditions?

Can I use my sign-up discount if I already have a free shipping discount?

Will I still receive free shipping during a sale?

Promo Terms and Conditions

What happens to my points if I placed an order before creating an account?

Rewards & Referral

Do I need to have an account with ettitude to access my Membership?

How do I become a member?

What are the perks of Membership?

Can I purchase multiple Memberships?

Is the Membership fee a recurring charge?

How do I cancel my order?

Membership

How do I wash my bedding?

How do I wash protectors?

How do I wash towels?

How do I wash my down alternative comforter?

What are your recommended laundry products?

Laundry Care

How can I become a wholesale or corporate partner with ettitude?

What is the Designer Trade Program?

Partnerships

What does ettitude mean?

Are you hiring?

Where is the company located?

About ettitude

What makes each CleanBamboo® PLNTwool™ rug special?

Are the slight differences I notice in my rug considered flaws?

Where are your rugs crafted?

Why might the size of my handmade rug differ slightly from what’s listed?

Can I request a claim or return if the size of my rug is slightly different from the stated dimensions?

What should I consider when selecting a rug?

Why do the colors of my rug vary slightly from what I expected?

Is it normal for colors to look different in person compared to online images?

How can I best showcase the natural beauty of my rug’s colors?

Will the color of my rug fade over time?

Is color transfer from the rug to other surfaces a concern?

Why do some rugs have slight differences in weave thickness or pattern?

Why do I see subtle variations in tone on my handwoven rug?

Will the shade of my rug change over time?

Is it normal for my new rug to shed fibers?

What causes pilling on my rug?

How can I manage or remove pilling on my rug?

What are the shipping charges for rugs?

Do you ship rugs to Alaska, Hawaii, or outside of the United States?

How do I initiate a return for my rug?

Will I get a refund on shipping charges if I return a rug?

What condition must my rug be in to qualify for a return?

Is there a restocking fee for rug returns?

Can I exchange a rug instead of returning it?

What should I do if my rug arrives damaged or defective?

Is there a warranty on your rugs?

Do your rugs come with a rug pad?

Rugs

Are harmful chemicals used in ettitude's bamboo treatment process?

Are ettitude’s bamboo products certified for safety and sustainability?

How does ettitude ensure its bamboo sheets are truly non-toxic and safe for sensitive skin?

Is the bamboo used in ettitude's bedding sustainably sourced, and how is that verified?

What makes ettitude's CleanBamboo® fabric so much more durable than other bamboo bedding?

Certifications & Third Party Testing

My order never arrived. What should I do?Updated 12 days ago