Your first purchase of any regularly priced bedding is covered under the 60-night Sleep Trial and is eligible for free returns or exchanges. Enjoy and wash your bedding as usual for a full 60 nights, and if you are not completely satisfied, you can r
We take extreme care in ensuring our goods are of the highest quality. If you experience an issue or error, we want to make it right. Please contact our care team at [email protected] with a photo, a written description of the issue and your order nu
To initiate a return, please complete our returns form. If you’re past our return window, give your items a second life on ettitude re:new—the official place to trade-in and buy gently used ettitude faves. We give 100% of returned and faulty items a
Feeling is believing—and we believe you’ll love it. The 60 Night Sleep Trial covers your first order of our bedding — sheet sets, duvet covers, fitted sheets, flat sheets, pillowcases, protectors, comforters, and crib sheets — that are not on final s
International orders are covered under the Sleep Trial. However, ettitude does not cover Sleep Trial returns’ shipping costs. To initiate your return please complete our Contact Form: https://faq.ettitude.com/en-US/contact. To guarantee that our emai
Items marked as final sale and archive sale are only eligible for returns and exchanges if faulty. Know more about our returns and exchanges policy here.
If your order has minor issues like a small stain, missing button, or dirty packaging, you may go the eco-friendly route by opting for a partial refund instead of a full replacement. You may use the amount to take the item to the cleaners or a profes
No problem! You may return the item and exchange it for something else if it’s covered by our returns policy. The first thing you want to do is obtain the order number. If you don’t want the sender to know that you’re returning their gift, contact us
You can exchange your order for a larger size if you're upsizing from a smaller one. However, please note that you may need to pay the price difference. Downsizing to a smaller size is currently not available through our returns portal. If you want t
The first thing you need to do is check our return policy here. If your order is qualified and was not on final sale or purchased from a third-party reseller, email us at [email protected], and we’ll gladly help you with your concern!
After dropping off the package at your local post office, take a picture of the postal receipt and send it to us. We’ll then fast-track your return request and process your desired outcome (exchange, refund, or store credit) as soon as possible!
Yes! We understand that you’re busy during the holidays and we don’t want you to worry about going to the post office to drop off your package. For December, we’re extending our returns window to give you more time with your loved ones!
Once your return package reaches our warehouse, your exchange order will be processed. Fulfillment at our warehouse takes two days and delivery within the U.S. takes 3-5 days. If you want to hasten the process, send us a picture of the postal receipt