Returns and Exchanges
What is your return policy?
General RulesYour first bedding order qualifies for the 100-Night Sleep Trial.Items must be unused and unwashed to be returned or exchanged.Final sale items cannot be returned or exchanged.Shipping fees are non-refundable.If your item arrives faulty,
What if my item is faulty, damaged, or incorrectly delivered?
If your order arrives faulty, damaged or incorrect, we're sorry. We'll review it and make it right. To report it, please complete our Defective Items Reporting Form and include:. A clear photo of the item and the issue. A short description of the iss
How do I initiate a return?
Starting a return or exchange is easy:Submit the return form.Pack your items and attach the return label.Drop off the package at the nearest courier hub.Once we receive your items, we process refunds or exchanges within 10 - 15 business days of recei
What is the 100-Night Sleep Trial?
We want your bedding to feel perfect, so your first bedding order comes with a 100-Night Sleep Trial. Eligibility. Your first bedding order with ettitude. All bedding is included. Not included: final sale items and non-bedding items. What You Can Do.
I received an ettitude item as a gift, but would like a different one. Can you assist me?
Absolutely. We would be delighted to help you find the perfect ettitude product. If the gifted item qualifies under our returns policy, you may initiate a return in exchange for an alternative item of your choice. To get started, please provide eithe
EU Right of Withdrawal
Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason. To exercise your right of withdrawal, click here. Please note that under Article 14(1) of