What is your return policy?Updated a month ago
60-Night Sleep Trial:
Your initial purchase of any regularly priced bedding is covered by our 60-Night Sleep Trial, giving you the opportunity for complimentary returns or exchanges. We encourage you to use and launder your bedding as you normally would for a full 60 nights. Should you find yourself less than completely satisfied, you may return the item for a full refund. Further details regarding our 60-Night Sleep Trial here.
Standard Returns and Exchanges:
Items not included within the 60-Night Sleep Trial are eligible for exchange or return for store credit or refund, provided they are unused and unwashed, within 30 days of the delivery date. Please note that shipping fees are non-refundable, and returns for refunds are subject to a $10 processing fee, which will be deducted from the refund amount. Returns initiated between 30 and 60 days from the delivery date will be processed for store credit only.
Final Sale Items:
Final sale items are eligible for return or exchange solely if there's a product defect. We offer an alternative through our ettitude re:new program. You may trade in any final sale product and receive $50 in store credit. This program also extends to gently used ettitude items and even used sheets from other brands. Please note that the ettitude re:new program is exclusively available for orders within the United States.
Third-Party Purchases:
For items purchased through third-party stockists, retailers, or websites, please contact them directly for return or exchange inquiries.