What is your return policy?Updated a day ago

General Rules

• Your first bedding order qualifies for the 100-Night Sleep Trial.
• Items must be unused and unwashed to be returned or exchanged.
• Final sale items cannot be returned or exchanged.
• Shipping fees are non-refundable.
• If your item arrives faulty, damaged or incorrect, please see our faulty items FAQ.

Return Windows & Outcomes

• 0–30 days from delivery: Refund, exchange, or store credit.
• 31–60 days from delivery: Exchange or store credit only (no refunds).
• After 60 days: Returns are not accepted unless covered by the 100-Night Sleep Trial.

Fees

• Restocking fee: $12, or 3% for orders over $401
• Return shipping: $7–$20 depending on location & package weight
• If you opted for Free Returns & Shipping Protection at purchase, both the restocking fee and return shipping fee are waived.
• Exchanges: always free (no restocking or shipping fees)

Exclusions

• Final sale items: No returns/exchanges.
• Used or washed items: Not eligible unless covered by the 100-Night Sleep Trial.
• Items purchased from another retailer: Please contact the original seller.
• International orders: Customer pays for the return shipping cost & restocking fee (unless covered by the 100-Night Sleep Trial). Please contact our Concierge team via this form.