What if my item is faulty, damaged, or incorrectly delivered?Updated 10 days ago

At ettitude, we uphold stringent quality control standards to ensure every product meets our high expectations of excellence. Should you receive an item that is defective, damaged, or incorrect, we are committed to resolving the issue swiftly and to your complete satisfaction.

Please get in touch with our dedicated care team at [email protected] with the following details to help us assist you promptly:

• A clear photograph of the item
• A detailed description of the issue
• Your order number

We gladly replace any items confirmed to be faulty within six months of the delivery date. In exceptional cases, we may consider replacement requests up to one year from delivery; however, we are unable to accommodate requests beyond this period.

Additionally, we invite you to participate in our ettitude re:new program, designed to give your gently used sheets a new lease on life in an eco-conscious way. For each approved trade-in bundle, you will receive a $50 store credit code applicable to a minimum purchase of $200. For more information, please visit our Trade-In FAQs here and our Tree Protection Policy here.

To ensure smooth communication and avoid any delays in receiving our emails, we kindly ask that you add [email protected] to your email allowlist or safe sender list.