What if my item is faulty, damaged, or incorrectly delivered?Updated 15 days ago

We maintain rigorous quality control standards to ensure the excellence of our products. In the event of a defect or error, we are committed to providing a prompt and satisfactory resolution. Please contact our dedicated care team at [email protected], providing a photograph, a detailed written description of the issue, and your order number. We will gladly replace any items confirmed to be faulty. Replacement requests are honored for items within six months of the delivery date. While we understand that exceptional circumstances may arise, and may, consider replacements for up to one year, we are unable to accommodate requests beyond this timeframe.

We are pleased to offer our ettitude re:new  program, which allows you to trade in and repurpose your used sheets for store credit. For each approved trade-in bundle, you will receive a $50 discount code with a minimum spend requirement of $200. For comprehensive details, please refer to our Trade-In FAQs here and our Tree Protection Policy here. 

To ensure seamless communication and prevent email delivery delays, we kindly request that you whitelist our email address, [email protected]