Redo Shipping Protection is a premium service offered in partnership with Redo, designed to provide you with peace of mind when you shop with us. By choosing Redo at checkout, your purchase is safeguarded against unforeseen events, such as damage, lo
With Redo, you receive complimentary returns on eligible items for a seamless shopping experience, along with shipping protection that covers your packages in the event of loss, theft, or damage during transit. If you ever need support, the dedicated
If Redo was not added at checkout, returns can still be made according to our standard policy; however, return processing fees will apply. Please be aware that packages are not covered for loss, theft, or damage once they are with the carrier if Redo
The Redo add-on is non-refundable once purchased, as coverage for your order begins immediately upon checkout. This ensures your package is protected without any delay, providing you with peace of mind from the moment your purchase is made.
If you notice that your package is marked as "Return to Sender" by the carrier, please connect with our Care Team at [email protected] with the subject line "Return to Sender" and include your order number for prompt assistance. Our committed team wi
To ensure prompt assistance, shipping claims should be submitted within 21 days from the date your order is marked as delivered or from the last tracking update. To initiate your claim, please visit our dedicated Claims Portal, and provide the necess