What condition must my rug be in to qualify for a return?Updated 18 days ago

To qualify for a return, rugs must be returned in their original and unused condition. While you are welcome to unroll the rug to inspect it carefully, we kindly ask that you ensure it shows no signs of wear, use, or alteration. Rugs displaying any evidence of use may, unfortunately, not be eligible for a refund or store credit. This policy is thoughtfully meant to uphold the highest standards of quality and excellence, so that every customer receives a product that is flawless and luxurious. If you have any questions or concerns regarding your return, please do not hesitate to contact our dedicated customer care team at [email protected]. We are always delighted to assist you.