Can I exchange a rug instead of returning it?Updated 18 days ago
At this time, we do not offer direct exchanges. However, you are invited to return any eligible rug and place a new order for your preferred color or size. This approach allows us to dedicate the careful attention and exceptional quality service each transaction deserves, ensuring your complete satisfaction.
Rest assured, our team is here to support you throughout the entire process, guiding you every step of the way to make your experience seamless and enjoyable. Should you have any questions or require assistance, please do not hesitate to contact our dedicated customer care team at [email protected] — we are always glad to help.