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Can I request a claim or return if the size of my rug is slightly different from the stated dimensions?Updated 14 days ago

We kindly ask that you consider a size variation of up to 3% as an intrinsic part of the artisanal craftsmanship that brings each rug to life. This slight difference is not eligible for claims or returns, so we recommend measuring your space with this natural tolerance in mind to ensure a flawless fit.

Please be assured that these subtle variations do not compromise the rug’s quality, durability, or elegant appearance. Instead, they are a testament to the meticulous care and bespoke attention invested in every handmade piece, making your rug truly unique and exclusive. Should you have any questions or need personalized guidance, our dedicated customer care team is always delighted to assist you. Please send us an email at [email protected].  

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