What should I do if my rug arrives damaged or defective?Updated 18 days ago
We sincerely apologize if your rug arrives with any damage or defects. Kindly reach out to us within 7 days of delivery by emailing [email protected] with the subject line “Rug Damage.” To help us swiftly address your concern, please include your order number along with clear photos of the issue.
Please rest assured that we will give your case our fullest attention and care. Your experience and trust are very important to us, and our dedicated customer care team is always ready to support you every step of the way.