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Returns & Exchanges


What is your return policy?

All unopened, unused, and unwashed items can be returned for an exchange or refund within 30 days of your delivery date. Shipping fees are non-refundable. Your first purchase of any regularly priced bedding items is covered under the 30 night Sleep T

What is your Loungewear return policy?

All unopened, unused and unwashed loungewear items can be returned for an exchange or refund within 30 days of your delivery date. Opened/Used items and returns made past 30 days and up to 60 days of your delivery date will only be eligible for store

What if my item is faulty, damaged, or incorrectly delivered?

We take extreme care in ensuring our goods are of the highest quality. If you experience an issue or error, we want to make it right. Please contact our care team at [email protected] with a photo, a written description of the issue and your order nu

How do I make a return?

To initiate a return, please complete our returns form. If you’re past our 30-day return window, give your items a second life on ettitude re:new—the official place to trade-in and buy gently used ettitude faves. In return, you’ll earn $50 in credits

What happens to my returned products?

We give 100% of returned and faulty items a second chance through our charity partners and textile recycling programs. We’re committed to sending zero textile waste to landfills because we take responsibility for what we make. Trade in and buy gently

What is the 30 night Sleep Trial?

Feeling is believing—and we believe you’ll love it. Try select bedding risk-free for a full 30 nights. If you are not completely satisfied, return it for a full refund. The 30 nights begin when your bedding arrives. Feel free to enjoy and wash your b

What products apply to the Sleep Trial?

The 30 Night Sleep Trial applies to everything in our bedding category—sheet sets, duvet covers, fitted sheets, flat sheets, pillowcases, protectors, comforters, and crib sheets—that are not on final sale. Trial only valid on your first order contain

What’s the process for returning Sleep Trial items?

We always hope that you’ll love your ettitude bedding. But if you’re not completely satisfied, you can initiate a return by completing our returns form. We will send you a prepaid return label. Your refund will be processed within 5-7 days of receivi

Can I return an international order under the 30 Night Sleep Trial?

International orders are covered under the Sleep Trial; however, ettitude does not cover Sleep Trial returns’ shipping costs. To initiate your return please complete this form.