60-Night Sleep Trial:. Your initial purchase of any regularly priced bedding is covered by our 60-Night Sleep Trial, giving you the opportunity for complimentary returns or exchanges. We encourage you to use and launder your bedding as you normally w
We maintain rigorous quality control standards to ensure the excellence of our products. In the event of a defect or error, we are committed to providing a prompt and satisfactory resolution. Please contact our dedicated care team at [email protected]
To initiate a return, kindly complete our returns form. If you’re outside of our return window, we encourage you to give your items a second life through ettitude re:new—our official platform for trading in and purchasing gently used ettitude favorit
Feeling is believing—and we are confident that you’ll love it. Our 60-Night Sleep Trial applies to your first order of ettitude bedding, including sheet sets, duvet covers, fitted sheets, flat sheets, pillowcases, protectors, comforters, and crib she
International orders are eligible for our Sleep Trial. Please note, however, that return shipping costs for international trials are the responsibility of the customer. To initiate your return, kindly complete our Contact Form: https://faq.ettitude.c
Items marked as "final sale" or "archive sale" are eligible for returns or exchanges solely if they have manufacturing defects. For details regarding our returns and exchanges policy, please refer here.
In the event of minor order irregularities, including small stains, absent buttons, or marginally compromised packaging, we encourage you to consider a partial refund as a more sustainable alternative to a full replacement.
We are happy to assist with your exchange. If the item falls within our returns policy, you may proceed with a return for an alternative product. To initiate this, please provide your order number or the sender's email address. Our team is available
It's possible to exchange your order for a larger size. Kindly note that any price difference will be applied to the exchange. At this time, exchanges for a smaller size are not available via our online returns portal. However, we provide convenient
To initiate a return, please review our Return Policy here. If your order qualifies and was not marked as final sale or acquired from a third-party reseller, please do not hesitate to reach out to us at [email protected], and we will be happy to assi
Once you've dropped off your package at the post office, simply snap a picture of the postal receipt and send it our way. We’ll quickly process your return and take care of your exchange, refund, or store credit—whatever works best for you!
Absolutely! We understand that the holiday season can be a busy time, and we want to ensure a stress-free experience for you. Throughout December, we are extending our returns window, giving you more precious moments to spend with your loved ones.
Once your return package is received at our warehouse, our team will immediately begin processing your exchange. Warehouse processing typically requires around two business days, followed by an estimated delivery time frame of three to five business