ettitude Support

We're sorry to hear you received damaged goods. We take extreme care in ensuring our goods are of the highest quality. If you experience an issue or error, we want to make it right.

Please respond to this ticket with the below information: 

- ettitude Order number the item is from
- Photo(s) of the potential fault for our production team to take a look.
- The batch number of the item you're emailing in about. It would be 4 digits on the tag next to the barcode. It is also on the inside tag.  For example, "C0120."

Please allow 48-72 business hours for one of our team members to get back to you! Our normal business hours are Monday - Friday 10 AM - 5 PM PST, just in case we missed you.

My Product is damaged

Signature Sateen

Made from 100% bamboo lyocell
Cooling effect: moisture-wicking fibers and breathable weave cools and adjusts for a comfortable sleep
Feels smooth like silk, comparable to cotton 1,000 thread count


Sateen+

90% bamboo lyocell, 10% bamboo charcoal
Antimicrobial and antibacterial - this bedding reduces odor causing bacteria by 99%
Cooling effect - breathable weave cools and adjusts for a comfortable sleep
Feels smooth like 1,000 thread count cotton, yet wicks away moisture 50% faster than cotton


Linen +

Made of 70% bamboo lyocell, 30% hemp
99.9% antimicrobial so you wake up feeling fresh
Fewer wrinkles than flax linen


Vegan Cashmere

Designed to be just as soft as regular cashmere (but way more sustainable)
Made to throw on the bed, couch, or over your shoulders 
PETA-Approved Vegan and made from CleanBamboo® fibers


Waffle

Made from 100% bamboo lyocell
Moisture-wicking—skin dries quickly as honeycomb design draws moisture into the base layer, making towels more absorbent than traditional towels
Breathable light weave gently exfoliates