How can we help?. Our normal business hours are Monday - Friday 8 AM - 5 PM PST / 8 AM - 5 PM AEST. Please contact us and we’ll get back to you within 2 business days. For questions regarding your order and/or product inquires, contact: care@ettitude

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My order never arrived, what do I do?

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How does Klarna & Shop Pay installments work?

Orders

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What is carbon neutral shipping?

Shipping

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What is your Loungewear return policy?

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What is the 30 night Sleep Trial?

What products apply to the Sleep Trial?

What’s the process for returning Sleep Trial items?

Can I return an international order under the 30 Night Sleep Trial?

Returns & Exchanges

What's the difference between ettitude bamboo bed sheets and other brands?

What's the difference between your Sateen, Sateen+ and Twill products?

Are your products free from toxins and harmful chemicals?

Are your products suitable for people with long-term sickness, skin problems, and infants?

What dye do you use?

I’ve noticed some color variation. Why?

Do bamboo sheets shrink?

Do your sheets have a thread count?

How do I care for my bamboo bedding?

What is the difference between your Bamboo and Down Alternative Comforter?

Now that I’ve bought ettitude sheets, what can I do with my old sheets?

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Impact

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Holiday FAQ

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How many points do I have?

Why am I missing points?

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Can I redeem points If I have a discount code?

What if I placed an order before creating an account?

Are wholesale customers eligible to receive points?

How do I redeem my birthday reward?

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